Support

Reporting problems

If you experience problems running HFSLIP and you're sure you closely followed the Basic how-to guide, first check on the HFSLIP support forum if your problem wasn't discussed before.  If still no luck, please start a new thread on the forum and attach a ZIP package containing HFSLIP.LOG (created by HFSLIP).

If the problem manifests itself after installing the updated Windows source on a computer, also include a file named WUx.TXT in the same ZIP package.

How to create WUx.TXT:

  1. Start the computer on which you installed your updated source and log on to an account with administrative privileges; make sure you have an active Internet connection on it
  2. Download HFNETCHK.zip to that computer and extract it into a folder of your choice
  3. Download wgetwin-1_5_3_1-binary.zip from this site and extract wget.exe into the same folder as above
  4. Run hfnetchk.cmd

This will create a file named WUx.TXT ("x" is a number which will increase as you run the application again).

If of relevance, you may also include logs from other tools with more information about the problem.

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